INTERNSHIP
PROGRESS REVIEW
Pega Platform · Application Development
01
APPLICATION DEVELOPMENT
- Pega Platform
- Case Management
- Workflow Automation
- Data & Decisioning
REVIEW PARTICIPANT
RISHVIN REDDY
National Internship Program
15 SEPTEMBER 2026
Welcome. Today I'll be presenting my internship progress review for the Pegasystems
National Internship Program, detailing my learning journey and the application I built.
INTERNSHIP
AT A GLANCE
A structured virtual learning and application-development
journey focused on the Pega Platform.
PROGRAM
National
Internship
Program
TECHNOLOGY TRACK
Application
Development
CAPSTONE
Movie Ticket
Booking
This virtual internship focuses on Application Development using the Pega Platform. I
am currently at 67% progress overall, and my specific capstone project is Movie Ticket Booking.
LEARNING JOURNEY
FROM FOUNDATIONS TO APPLICATION · 04 AUG – 03 SEP 2026
04 AUG
24 AUG · PROJECT KICK-OFF
03 SEP
01
FOUNDATIONS
04 – 07 Aug
- Orientation & Kick-off
- Punch Cards to Prompts
- Low-Code Platform & Roles
02
CASE & WORKFLOW
10 – 14 Aug
- Case Management
- Workflow Automation
- Data Foundation
03
GENAI & AUTOMATION
17 – 21 Aug
- Pega GenAI Capabilities
- Automation in Pega
- Masterclasses
04
PROJECT TRANSITION
24 – 28 Aug
- Project Knowledge Session
- Ideas to Impact + Q&A
- Capstone Kick-off
05
INTEGRATION
31 Aug – 03 Sep
- Build Your Brand
- Professional Skills
- Conclusion
21
SCHEDULED
LEARNING DAYS
7
HANDS-ON
LABS
5
STRUCTURED
PHASES
1
CAPSTONE
PROJECT
VILT · SELF-PACED LEARNING · MASTERCLASSES · PROJECT SESSIONS
The program spanned 04 Aug – 03 Sep 2026 across five structured phases: Foundations, Case & Workflow, GenAI & Automation, Project Transition (kick-off on 24 Aug), and Professional Integration. 21 scheduled learning days, 7 hands-on labs, 1 capstone project.
TECHNICAL TRAINING
THE FOUNDATION BEHIND THE PROJECT
11h 55m
ENGINEER THE FUTURE
OF AGENTIC ENTERPRISE
100% COMPLETE
01
PEGA PLATFORM
- Low-code application development
- Application structure & Blueprint
- Pega roles & UI
02
CASE MANAGEMENT
- Case lifecycle design
- Stages, steps & processes
- Case processing rules
03
DATA FOUNDATION
- Data objects & relationships
- Data modeling
- Application data foundation
04
VIEWS & CONSTELLATION
- Creating Views
- Constellation Portal
- UI composition
05
DECISIONING
- Decision Tables
- Decision Trees
- Rule-driven behaviour
06
AUTOMATION
- Workflow automation
- Routing & SLAs
- Automated correspondence
07
GENAI & API
- Pega GenAI capabilities
- Pega API access
- Application integration
LEARNING → APPLICATION
PLATFORM
→
CASE
→
DATA
→
DECISION
→
AUTOMATION
→
GENAI / API
→
APPLICATION
Seven technical capabilities acquired: Pega Platform, Case Management, Data Foundation, Views & Constellation, Decisioning, Automation, and GenAI & API. Backed by an 11h 55m course completed at 100%.
HANDS-ON LABS
FROM CONCEPTS TO CONFIGURATION
07
LABS COMPLETED
03h 25m
PRACTICAL PEGA DEVELOPMENT
100%
COMPLETION
01
BLUEPRINT
20 MIN
01
BUILDING AN APPLICATION WITH BLUEPRINT
Application design → Define structure → Prepare implementation
02
CASE LIFE CYCLE
30 MIN
02
BUILDING A CASE LIFE CYCLE
Process design → Stages & steps → Routing & SLA
03
VIEWS
30 MIN
03
CREATING VIEWS
User experience → UI configurations → Dynamic behaviour
04
DATA MODEL
30 MIN
04
DESIGNING THE DATA MODEL
Data foundation → Data objects → Relationships
05
DECISIONING
45 MIN
05
USING DECISION TABLES & TREES
Business logic → Automated decisions → Rules execution
06
CONSTELLATION
45 MIN
06
CREATING A CONSTELLATION PORTAL
Application interface → Workspaces → User roles
07
PEGA API
5 MIN
07
ACCESSING VIA PEGA API
Integration ↔ API ↔ External System
PRACTICAL PROGRESSION
|
DESIGN → CASE → UI → DATA → DECISION → PORTAL → API
THE LABS BUILT THE FOUNDATION. THE CAPSTONE PUT IT INTO PRACTICE.
07 LABS
↓
TECHNICAL FOUNDATION
↓
MOVIE TICKET BOOKING MANAGEMENT APPLICATION
I completed all 7 core application development labs, moving from application design to API integration.
FROM LEARNING → PROJECT
TURNING PEGA CONCEPTS INTO AN APPLICATION
24 AUG 2026
PROJECT KICK-OFF
Training phase ↓ Project phase
Case Management
→
Case Lifecycle
→
Booking Process
Data Modeling
→
Movie / Show / Seat
→
Structured Data
Decisioning
→
Business Rules
→
Validated Logic
Automation
→
Workflow + SLA
→
Automated Process
Pega Platform
→
Application Build
→
Working Solution
LEARN
↓
APPLY
↓
BUILD
MOVIE TICKET BOOKING
MANAGEMENT APPLICATION
↓
VALIDATE
On August 24, we kicked off the capstone. We took core concepts like Case Management and Data Modeling and implemented them directly to build the Movie Ticket Booking Management Application, culminating in testing and validation.
MOVIE TICKET BOOKING
MANAGEMENT APPLICATION
CAPSTONE PROJECT · PEGA PLATFORM · APPLICATION DEVELOPMENT
90%
CAPSTONE PROGRESS
8 HRS
PROJECT ESTIMATE
INTERMEDIATE
LEVEL
APP DEV
CATEGORY
THE PROBLEM
A movie ticket booking process requires coordinated handling of movies, shows, seats, pricing, and booking status.
BOOKING CASE
MOVIE
↓
SHOW
↓
SEAT AVAILABILITY
↓
BOOKING
↓
CONFIRMATION
THE SOLUTION
A Pega-based application that manages the booking process through structured case management, business rules, and workflow automation.
Current project progress: 90%. We transitioned from learning to the Capstone. The problem: coordinate movies, shows, seats, and pricing. The solution: a structured Pega application using Case Management, Data, Decisioning, and Workflow Automation.
APPLICATION ARCHITECTURE
A CASE-CENTRIC DESIGN FOR MOVIE TICKET BOOKING
BOOKING CASE
Movie Ticket Booking Management Application
CASE-DRIVEN APPLICATION
CASE MANAGEMENT
Case lifecycle
Process stages
Case status
DATA FOUNDATION
Movie
Show
Seat data
BUSINESS RULES
Validation
Decision rules
Calculations
WORKFLOW & AUTOMATION
↓
BOOKING RESULT
STATUS · CONFIRMATION
The application architecture revolves around the Booking Case. It leverages Case Management, Data, Business Rules, and Automation.
CASE LIFECYCLE
FROM BOOKING REQUEST TO CONFIRMATION
CASE STATUS
● CREATED
│
↓
IN PROGRESS
│
↓
VALIDATED
│
↓
BOOKED
│
↓
CONFIRMED
BOOKING CASE
↓
↓
↓
Availability
Business Rules
↓
AVAILABLE ?
NO
↓
│
└───────→ SELECTION
PEGA CASE MANAGEMENT
CASE
↓
STAGES
↓
STEPS
↓
BUSINESS RULES
↓
OUTCOME
A structured path for processing a booking from initiation through completion.
CASE PROGRESSION
REQUEST → SELECT → VALIDATE → BOOK → CONFIRM
The case lifecycle defines the process. A booking request progresses through defined stages: Request, Selection, Validation, Booking, and Confirmation.
BUSINESS RULES & AUTOMATION
MAKING THE BOOKING WORKFLOW INTELLIGENT
BUSINESS RULES
What should happen?
SEAT SELECTED
↓
IS SEAT AVAILABLE?
BOOKING INPUT
├─ Movie / Show
├─ Selected Seats
└─ Applicable Rules
↓
COST CALCULATION
↓
BOOKING COST
INPUT
↓
DECISION TABLE / TREE
├─ Condition A → Outcome A
└─ Condition B → Outcome B
BUSINESS RULE
↓
DECISION
↓
ACTION
↓
AUTOMATION
AUTOMATION
How does it happen?
CASE
↓
STAGE
↓
STEP
↓
NEXT ACTION
CASE CREATED
↓
SLA START
→ GOAL
→ DEADLINE
CASE EVENT
↓
AUTOMATED ACTION
↓
CORRESPONDENCE
↓
USER / STAKEHOLDER
Business rules determine what should happen; workflow automation ensures it happens consistently.
TESTING & DEBUGGING
VALIDATING THE APPLICATION
33
TEST CASES
33 TEST CASES
Functional validation
Workflow validation
Business-rule validation
UI / behavior validation
0
FAILED
FAILED
0
Final recorded result
0
BLOCKED
All executed test cases passed validation.
TESTING PROCESS
TEST CASE
↓
EXECUTE
↓
VALIDATE
↓
RECORD
RESULT
DEBUGGING
DEFECT IDENTIFIED
NumberFormatException
DEFECT
NumberFormatException
Investigated
Corrected
Retested
↓
INVESTIGATE
Input / Data / Logic
↓
FIX & RETEST
Verify corrected behavior
↓
VALIDATED
RESULT
33 TEST CASES → 0 FAILED → 0 BLOCKED → VALIDATED APPLICATION
After implementing functionality, I moved into testing and validation. Out of 33 test cases, zero failed and zero were blocked. I also systematically investigated and resolved a NumberFormatException defect, demonstrating end-to-end QA capability.
SKILLS ACQUIRED
TECHNICAL CAPABILITY + PROFESSIONAL GROWTH
TECHNICAL SKILLS
PEGA PLATFORM
Low-code development
PEGA PLATFORM
Blueprint
Low-code
Application structure
CASE MANAGEMENT
Case lifecycle · Stages & steps
CASE MANAGEMENT
Case
→ Stage
→ Step
→ Outcome
DATA & DECISIONING
Data modeling · Decision tables / trees
DECISIONING
Decision Table
Decision Tree
Business Rules
AUTOMATION & INTEGRATION
Workflow · SLA · API · Correspondence
AUTOMATION
Workflow
SLA
Correspondence
PROFESSIONAL SKILLS
COMMUNICATION
Technical presentation · Knowledge sharing
COMMUNICATION
"Communicate to Elevate"
TIME MANAGEMENT
Planning & prioritization · Own your time
TIME MANAGEMENT
"Own Your Time"
COLLABORATION
Project Q&A · Mentor interaction
COLLABORATION
Project Q&A
Mentor interaction
LEADERSHIP & INNOVATION
Curiosity · Innovation · Ideas → Impact
INNOVATION
"Leading Through Innovation"
"Ideas to Impact"
LEARN
→
APPLY
→
BUILD
→
VALIDATE
07
HANDS-ON LABS
100%
LAB COMPLETION
01
CAPSTONE PROJECT
The internship developed both technical capability in Pega application development and the professional skills required to apply it effectively. I moved from learning concepts to applying them to build and validate a working application.
LEARNING OUTCOMES
FROM CONCEPTUAL KNOWLEDGE TO PRACTICAL APPLICATION
THE BIGGEST LEARNING
An application is not a collection of screens — it is a combination of
CASE +
DATA +
RULES +
WORKFLOW +
AUTOMATION
LEARN
→
PRACTICE
→
BUILD
→
TEST
→
IMPROVE
The internship moved me from learning individual Pega concepts to understanding how those concepts work together in a full application lifecycle. I can now design, implement, and validate a case-driven application built on Pega principles.
CURRENT PROGRESS
TWO TRACKS · ONE INTERNSHIP JOURNEY
0%
OVERALL PROGRAM PROGRESS
National Internship Program
SkillWallet progress
PROGRAM PROGRESS
National Internship Program
Application Development
SkillWallet
67%
TWO SEPARATE
MEASUREMENTS
0%
CAPSTONE PROJECT
Movie Ticket Booking
Management Application
CAPSTONE PROGRESS
Movie Ticket Booking
Management Application
Intermediate
90%
COMPLETED
✓Program Orientation
✓Technical Training
✓Self-Paced Learning
✓Hands-On Labs (7)
✓Project Knowledge / Q&A
✓Application Development
✓Testing & Debugging
CURRENT POSITION
FOUNDATION
─
LEARNING
─
PROJECT
─
VALIDATION
─
COMPLETION
▲
YOU ARE HERE
PROGRAM COMPLETION
REQUIREMENTS
01
Course Modules
CERTIFICATE ELIGIBILITY
Course Modules
+
Grand Assessment
+
Final Project
+
All Requirements
02
Grand Assessment
CERTIFICATE ELIGIBILITY
Course Modules
+
Grand Assessment
+
Final Project
+
All Requirements
03
Final Project Submission
CERTIFICATE ELIGIBILITY
Course Modules
+
Grand Assessment
+
Final Project
+
All Requirements
04
All Program Requirements
CERTIFICATE ELIGIBILITY
Course Modules
+
Grand Assessment
+
Final Project
+
All Requirements
STATUS: ACTIVE
·
CAPSTONE: 90%
·
PROGRAM: 67%
·
The major learning and implementation phases are complete; the focus is now on closing the remaining project and program requirements.
These are two separate progress measurements. 67% is the overall National Internship Program progress shown in SkillWallet. 90% is the capstone project progress for the Movie Ticket Booking Management Application. Remaining requirements include the Grand Assessment, final project submission, and all certificate criteria.
NEXT PHASE
FROM VALIDATED IMPLEMENTATION TO FINAL DELIVERY
01
COMPLETE
Capstone completion
Close the remaining implementation and validation work for the Movie Ticket Booking Management Application.
02
FINALIZE
Project deliverables & documentation
Consolidate project documentation, testing evidence, and required submission materials.
03
ASSESS
Program completion requirements
Complete the remaining SkillWallet requirements, including applicable assessment and submission steps.
04
DEMONSTRATE
Final project demonstration
Present the complete booking workflow, business rules, automation, and validation results.
NEXT DIRECTION
BUILD BETTER
→
VALIDATE THOROUGHLY
→
DOCUMENT
→
DELIVER
TECHNICAL FOCUS
Case Management · Decisioning · Workflow Automation · Data · GenAI
My next phase is focused on closing the remaining capstone and program requirements, consolidating the documentation and testing evidence, and preparing the final demonstration. Beyond completion, I want to carry forward the same case-management, decisioning, data, workflow and automation approach into larger enterprise applications.
PEGASYSTEMS
NATIONAL INTERNSHIP PROGRAM · 2026
INTERNSHIP PROGRESS REVIEW
“
From learning the platform to building a case-driven
application with rules and automation.
”
67%
OVERALL PROGRAM PROGRESS
90%
CAPSTONE PROGRESS
33
TEST CASES VERIFIED
0 FAILED · 0 BLOCKED
CASE MANAGEMENT · DATA · DECISIONING · WORKFLOW AUTOMATION
THANK YOU
In conclusion, this internship provided a complete journey from theory to a validated enterprise application. Thank you.